Setup Best Case for End-Users

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Goal / Scope

Setup BestCase software for end-users


  • The Best Case Shortcut needs to be copied from the Best Case network location to the desktop to allow easy access to the software
  • When opening Best Case, if the permissions on a couple of files is not set correctly, Best Case will fail to open with the following error:

[insert error]

Methodology / Process Steps

The first requirement is to provide the end-user an easy way to access the Best Case program.  This is completed by copying the shortcut from the Best Case shared network location to the users desktop.

Click Start and select “run…” from the menu.  The run command can also be found by typing it into the Search dialog and selecting it from the results.

run command

In the run dialog type the following:


network location

…and click “OK”.

When the explorer window opens, locate the following file:

winBFS - Shortcut


Copy this file and paste it to the user’s desktop.  Note:  Do not “cut” or remove this file from this location.  It is used every time a new user account is created.

The next step to complete the proper installation of Best Case on an end-user workstation is to set the permissions of 2 files in the Windows directory.  The following files will need to have the permissions changed for the user attempting to run Best Case.





Both of these files are located in the Windows system folder.  Locate the files by opening Explorer and browsing to the following location:

Bestcase file locations


Under this directory, locate the files.


Right click the files and select “Properties” from the menu.

Rightclick Menu

In the new dialog Click the Security tab and review the list of permissions.

file properties

If the user is not listed, click the “edit” button to add them to the list.

Edit button-file properties

Once the “Edit” button has been clicked, click the “Add” button to add a new user to the list.  When the add dialog window opens, type the username of the user to be added, and click the “Check Name” button to validate the name.

add user-permissions

Once the name is resolved and has been underlined, click the “OK” button and place a check in checkbox for “Full Control”.

set user permissions

Click “OK” to return to the security properties dialog window.  Note: you may have a security warning popup, click “yes” and continue to save the changes.  Then click “OK” on this window.  Perform the same steps to change the security / permissions of the other file.

Known Issues / Troubleshooting

This section is for the issues that have well defined and tested solutions.

Problem: | Unable to make changes to the files security settings

Solution: | Make sure the currently logged on account is a local workstation administrator



Last Updated On October 24, 2017