Troubleshooting WSUS Connection Issues

Problem The configuration has been completed for client computers to connect to a WSUS server, but are not reporting in after a period of days.  Computers may show up in the WSUS console, but will not be reporting in or will not have reported in for several days Background / Cause Some client computers have […]

Setup Best Case for End-Users

Goal / Scope Setup BestCase software for end-users Background The Best Case Shortcut needs to be copied from the Best Case network location to the desktop to allow easy access to the software When opening Best Case, if the permissions on a couple of files is not set correctly, Best Case will fail to open […]

MobileIron Wireless Configuration for Certificate Authentication Troubleshooting Topics

Problem Setting up certificate based authentication can be extremely difficult and frustrating.  It is great when it works, but getting to that point can be a slow and painful process if inexperienced with implementation and general knowledge of certificates.  This document is meant to serve as a guide for troubleshooting the “simple” things that seem […]

Error: Site [domain.com] does not exist when attempting to enable site on Apache

  Problem Issuing the command a2ensite on an Apache web server results in the following error: Error:  Site [domain.com] does not exist where [domain.com] is the name of the configuration file / domain name to be enabled. Also, attempting to manually link the configuration file to the sites-enabled directory also fails to load the configuration […]

Fix Active Directory Authentication / Login Ubuntu 13.10 and PowerBroker (Likewise-open)

Problem When attempting to authenticate and logon to a GUI on the Ubuntu 13.10 platform, it appears as if authentication is successful, and the desktop may even appear briefly, but then immediately returns to the logon screen.  Verification of the setup and configuration of PowerBroker shows no issues.  Also, a standard console logon works successfully.  […]

MapQuest Maps Not Showing in MobileIron Locate Feature

Problem When attempting to locate a device using the MobileIron locate feature, the pop-up window appears, but nothing happens past that point and the browser needs to be refreshed in order to “reset” the web page to continue navigating the MobileIron console. Background This issue doesn’t present itself with an error message, and the browser […]