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Benjamin G. Chase Benjamin G. Chase
5654 Concord Dr.
Fitchburg, Wisconsin 53575

608.318.3805 (single reach)
email me
Benjamin Chase
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Professional Summary
An IT professional, focused on quality, with over 12 years of wide-ranging experience. Adept at architechting, implementing, and supporting solutions based on analysis of client needs.
Technical Skills
Professional Experience and Accomplishments
  • Genus, PLC02.02.15 - present
  • 1525 River Rd. | DeForest, Wisconsin | 53532 | Phone: (608) 846-3721
  • Supervisor: Rob Della-Ventura
  • Experiences and Accomplishments in my role as a IT Infrastructure Security Support Engineer::
  • Lead initiative to provide better monitoring and reporting for the IT infrastructure in the organization globally
  • Supported, assisted, and collaborated with other teams in the organization to provide world class customer service to the business
  • Reviewed, assessed, and provided a plan for key wireless infrastructure upgrades
  • Improved efficiency in several areas using PowerShell scripts for automation
  • Improved processes and implemented technologies to better support all the PIC GTC production farms in North America
  • Assisted and supported the science IT team as they brought in new technologies and maintained the existing cluster environments
  • Information Technology Professionals, LLC03.31.14 - present
  • 175 East Badger Rd. | Madison, Wisconsin | 53713 | Phone: 608-251-6755
  • Supervisor: Jesse Theiler
  • Experiences and Accomplishments in my role as a Business Information Technology Consultant and Team Leader::
  • Lead architect and project manager for several projects upgrading business systems for a major law firm in the Madison area which improved user productivity and overall business system continuity and availability
  • Supported and assisted in developing skills for the Madison engineering team
  • Designed and built an information technology management system using SharePoint for a major law firm in the Madison area allowing change management for all IT related tasks, documentation organization, and asset management for the entire organization.
  • Implemented Citrix solutions to provide seamless user desktop experience with "in the cloud" deployments
  • Paragon Development Systems08.31.10 - 02.21.14
  • 361 Blettner Blvd. | Madison, Wisconsin | 53714 | Phone: 800.966.6090
  • Supervisor: Angela Daniels
  • Experiences and Accomplishments in my role as a IT Process and Infrastructure Consultant:
  • Lead system transition from Windows NT 4 to Windows Server 2008 systems for a company with a dozen WAN sites. Scripted migration of workstations, users, and data to new servers.
  • Designed group policies for a health care provider with over 60 locations, based on organizational requirements. Taught client IT staff how to craft such policies, easing future administrative work.
  • Leveraged PowerShell scripts to perform cross forest migration of Exchange mailboxes from Exchange 2003 / 2007 to Exchange 2010 including public folders, distribution groups, and special mailboxes
  • Migrated automotive organization from on premise Exchange and collaboration solution to Office 365 to allow for better support and reduced IT requirements providing additional time and resources to devote to other areas of IT
  • Reviewed Microsoft systems and Active Directory for a non-profit organization. Highlighted and addressed issues, trained Unix admins to make use of and manage Microsoft servers.
  • Designed secure deployment of 150 printers via group policy at a financial institution. Restricted access to printers and queue maintenance by security group membership, ensuring control of printed material and streamlining staff changes.
  • Implemented Small Business Server for a freight company. Integrated existing applications. Established secure remote access to the systems they need to track and manage their business.
  • Audited Active Directory for a school district with 1,900 students. Ensured distribution groups and organizational units were ready for staged migration to cloud-based email system.
  • Lead domain consolidation for a health care provider's Illinois offices. Architected migration, group policies, and user management processes. Ensured employees could continue to see patients as systems and accounts were moved to new domain.
  • Resolved group policy issues for a firm with sites in multiple states. Addressed time synchronization issues across WAN. Ensured policies were delivered properly and consistently.
  • Crafted road-map for new state agency, including Active Directory, servers, and network infrastructure. Delivered over one hundred page document detailing all aspects of the design.
  • Assisted clients in evaluating whether and how to support mobile devices and BYOD initiatives. Built customer confidence, and developed business opportunities.
  • Served as sales engineer for MobileIron and enterprise mobility opportunities. Co-authored a documented delivery process for mobility engagements, allowing for focus on the client's needs. Ensured communication occurred appropriately, as needed, throughout implementation projects.
  • Integrated Microsoft SCEP with MobileIron's MDM solution to provision digital certificates to 500 mobile devices. Provided employees secure access to organizational resources.
  • Evaluated Mac OS support issues in a multinational manufacturer's enterprise network. Recommended leveraging SharePoint instead of SMB file shares. Ensured client needs were met.
  • Served as trusted technology advisor for several organizations.
  • Core Business Technology Solutions06.09.09 - 04.09.10
  • 3001 West Beltline Hwy | Madison, Wisconsin | 53703 | Phone: 608.661.7700
  • Supervisor: Jay Perry
  • Experiences and Accomplishments in my role as a Security and Infrastructure Consultant:
  • Provided over one hundred and fifty pages of detailed build documentation around best practices for PCI compliance and server hardening for compliance standards. built and deployed Red Hat enterprise web servers running Apache and Tomcat based on the build documentation. This provided a methodology and repeatable process for the organization to provide PCI compliant hosted web services to many Fortune 500 companies.
  • Integrated Red Hat Linux servers into Active Directory providing much needed support for centralized authentication, documented the process and configuration required to provide a repeatable process allowing improved security and a standard and centralized authentication mechanism reducing security issues due to human error and time required to manage multiple authentication databases
  • Built a thin client for Citrix resource access and web browsing capabilities, based on Ubuntu Live CD for a medical organization which allowed older hardware to be recycled and reused saving the organization a substantial amount both financially and in resources.
  • Assisted in the Implementation of RSA envision for Madison Metro School District and US Oil providing a more secure and stable environment increasing productivity
  • Assisted in the implementation of Cisco Telepresence for an educational institution allowing the implementation of distance learning providing more options for students needing training but not having the schedule that would allow attendance in the normal class due to time or location.
  • DirectNetworks Inc.12.17.07 - 04.30.09
  • 1017 Applegate Rd. Suite 100 | Madison, Wisconsin | 53713 | Phone: 608.270.9980
  • Supervisor: Steven Soliman
  • Experiences and Accomplishments in my role as an Trusted IT Advisor and Consultant:
  • Performed a very structured and consistent array of maintenance tasks for medium to small organizations providing IT support for organizations unable to budget for a full time staff position. Offering suggestions and advice to improve productivity, and implementing changes when needed.
  • Project based implementation of servers, server upgrades and software roll-outs
  • Implementation and integration of SANs and virtualization technologies for more efficient data centers for a number of organizations including financial institutions, manufacturing, healthcare, and research organizations
  • Analysis and troubleshooting of network infrastructure
  • Help Desk support for all clients and networks, giving support to new hires as needed, supporting and assisting them to be successful in their new roles.
  • Given the role of primary network engineer for all DirectNetworks Inc. infrastructure and equipment
  • Placed in charge of maintaining and supporting all DirectNetworks hosted solutions (spam solution, offsite backup and DR)
  • Aberdean Consulting LLC.06.12.06 - 07.06.07
  • 595 Science Dr. Suite D | Madison, Wisconsin | 53711 | Phone: 608.204.9620
  • Supervisor: Eric Steffen
  • Experiences and Accomplishments in my role as an IT Infrastructure Consultant and Support Specialist:
  • Maintenance of small to medium business networks, for smooth day to day operations
  • Designed and rebuilt / migrated a biotechnology organization from outdated solutions, to a current stable and reliable network. This included new hardware, latest verified software technologies, and network and VPN tunnel configurations between 2 locations to provide better communication and collaboration between the locations.
  • Implementation and configuration of server, data management instrumentation, routers, firewalls, and network infrastructure equipment
  • Integration of Biotechnology and Information Technology for a large number of organizations
  • Analysis and troubleshooting of network infrastructure to improve performance and reduce network latency to improve overall productivity for end-users.
  • General Help Desk support
  • Design and implementation of PHP driven MySQL database backend workorder system for Aberdean accounting purposes in order to improve overall delivery of products and services to our clients.
  • Charter Communications LLC.05.03 - 06.04
  • 5618 Odana Road Suite 150 | Madison, Wisconsin | 53719 | Phone: 608.274.3822 ext. 6759
  • Supervisor: Joe Fobes
  • Experiences and Accomplishments as a Cable Technician:
  • Installation of cable devices including high definition receivers, cable modems, digital cable converter boxes, and other cable devices for customers all over the Dane county area.
  • Cable modem troubleshooting from communication issues, to signal problems for customers all over the Dane county area. Asked to work with accounts where several attempts had been made to correct the issues, but had not been successful.
  • Cable television reception troubleshooting from ingress to signal issues for a wide range of customers and equipment.
  • Troubleshooting of computer software and hardware related to cable internet connections, for most computer types and configurations.
  • Installation of cable and equipment necessary for cable television from drop to back of television.
  • Troubleshooting of cable television devices including, but not limited to, high definition televisions, high definition receivers, DVRs and other devices testing and configuring for interoperability
  • Sitel Corporation03.98 - 06.01
  • 1117 Deming Way | Madison, Wisconsin | 53717 | Phone: 608.827.8000
  • Supervisor: Christopher Backcock
  • Experiences and Accomplishments as a Helpdesk Support Technician:
  • Technical support for operating systems including, but not limited to, Windows 3.1, Windows 3.11 for Workgroups, Windows 95, Windows 98, Windows NT, Windows ME, Windows 2000 Professional
  • Technical support for many proprietary applications for use in AT&T, such as databases and ticket tracking software
  • Technical support for Microsoft Office Applications including Access, Word, Excel, FrontPage, and PowerPoint. I am well trained in all of the above applications
  • Technical support for AT&T employees for anything computer related
  • Technical support for AT&T Laptop Access Software used for secure dialup around the world
  • Technical support for Virtual Private Networking via dialup connections and highspeed using Nortel Networks connection software specifically designed for AT&T connectivity and Intranets
  • Full support for Outlook and Exchange including, but not limited to, connectivity to Exchange servers, Openmail servers, and data backup
  • Troubleshooting connection problems or issues sending or receiving mail, as well as general problems such as reading email or locating .pst or data files
  • Support for America Online users with connectivity, modem upgrades, installation of AOL software, and web navigation
  • General software assistance, troubleshooting, and setting up custom modem strings for connection to the AOL servers
  • After hours escalation manager
  • Assisted in the training of new employees
Acquired Certifications and Awards

  • Microsoft Certified Professional - Certification Number: C761-7244   Achievement Date : 08/02/2006
  • Microsoft Certified Systems Administrator - Certification Number: C761-7253   Achievement Date : 02/06/2008
  • Microsoft Certified Systems Administrator: Messaging - Certification Number: C761-7259   Achievement Date : 02/06/2008
  • Microsoft Certified System Engineer (MCSE) - Certification Number C761-7254   Achievement Date : 02/14/2008 / 
  • Microsoft Certified Technology Specialist (MCTS) - Certification Number: C761-7292   Achievement Date : 10/26/2010
  • Microsoft Certified IT Professional (MCITP) - Certification Number: C761-7294   Achievement Date : 03/30/2011
  • Microsoft Certified Solutions Associate - Certification Number: D715-3316   Achievement Date : 04/16/2012
  • Individual Exam Results:
    •  070-270 - Installing, Configuring, and Administering Microsoft® Windows® XP Professional
    •  070-284 - Implementing and Managing Microsoft Exchange Server 2003
    •  070-290 - Managing and Maintaining a Microsoft Windows Server 2003 Environment
    •  070-291 - Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
    •  070-293 - Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
    •  070-294 - Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure
    •  070-298 - Designing Security for a Microsoft Windows Server 2003 Network
    •  070-624 - TS: Deploying and Maintaining Windows Vista Client and 2007 Microsoft Office System Desktops
    •  070-680 - TS: Windows 7, Configuring
    •  070-647 - Pro: Windows Server 2008, Enterprise Administrator
    •  070-649 - TS: Upgrading Your MCSE on Windows Server 2003 to Windows Server 2008, Technology Specialist
    •  070-401 - Microsoft® System Center Configuration Manager 2007, Configuring
    •  070-656 - TS: Microsoft Desktop Optimization Pack, Configuring
    •  070-669 - TS: Windows Server 2008 R2, Desktop Virtualization
    •  070-662 - TS: Microsoft Exchange Server 2010, Configuring
    •  070-663 - PRO: Designing and Deploying Messaging Solutions with Microsoft Exchange Server 2010
    •  070-681 - TS: Windows 7 and Office 2010, Deploying
    • Close Microsoft Details
  • RSA Data Loss Prevention (DLP) Certification /  Certificate
  • Individual Exam Results:
   Awards and Recommendations Details
  • Letter of recommendation from Client
  •   Upland Hills Health
  • Multiple Semesters on the Dean's Academic List
  • Letters:
  • Excellent Customer Service Awards
  • Awards:
  • Teamwork Awards
  • Letters of Appreciation from Customers for my Patience, Skill and Determination to fix problems they experienced.
  • Volunteer Tutoring with students at Lake City Community College (science and math)
  • Close Awards and Recommendations
Education and Training
References Available Upon Request
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