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Benjamin G. Chase Benjamin G. Chase
238 Thomson Lane, Unit 2
Oregon, Wisconsin 53575

608.318.3805 (single reach)
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Benjamin Chase
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Professional Summary
An IT professional, focused on quality, with over 12 years of wide-ranging experience. Adept at architechting, implementing, and supporting solutions based on analysis of client needs.
Technical Skills
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  • Microsoft Windows Operating Systems (15+ years)
    Over 15 years hands on experience building, supporting, troubleshooting, monitoring, and maintaining of both servers and workstations running the Microsoft Windows platform

    Experience Highlights:
    - Leveraged Check_MK monitoring solution to monitor systems across the globe with varying levels of WAN connectivity.
    - Designed, built, and deployed many server solutions both virtual and physical.
    - Designed creative solutions for system in harsh environments.
    - Designed and hardened server environments for secure access.
    - Implmented, supported, and upgraded Windows servers from Small Business server to Windows Enterprise server.
    - Supported many end-user systems both over the phone and in person, providing great customer service.
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  • Microsoft Exchange (10 years)
    10 years building, designing, implementing, and supporting Microsoft Exchange 2003 - 2013, with 3 years planning migrations to Office 365 and troubleshooting and supporting Office 365 solutions

    Experience Highlights:
    - Leveraged PowerShell scripts to perform cross forest migration of Exchange mailboxes from Exchange 2003 / 2007 to Exchange 2010 including public folders, distribution groups, and special mailboxes.
    - Audited an Active Directory and Exchange environment. Ensured distribution groups, shared resources, and organizational units were ready for staged migration to Office 365.
    - Prepared and designed migration path to cloud based collaboration solution, and provided help and how-to documentation for a seamless user transition experience.
    - Wrote and designed several scripts for mailbox creation, shared resource creation, and group creation.
    - Provided full support for Outlook and Exchange including, connectivity to Exchange servers, troubleshooting issues with Outlook, and personal data backup.
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  • Microsoft Active Directory (12 years)
    12 years implementing and configuring Active Directory and Group Policy, creating and leveraging Group Policy using Microsoft best practices, troubleshooting issues with environments containing multiple domain controllers, and performing health checks for a wide range of organization types

    Experience Highlights:
    - Migrated an organization from Windows NT to Windows 2008 platform and built Group Policy and Active Directory to align with business need.
    - Designed group policies for an organization with over 60 locations, based on organizational requirements. Provided knowledge transfer for IT staff on crafting such policies, easing future administrative work.
    - Reviewed Microsoft systems and Active Directory for non-profit organizations. Highlighted and addressed issues related to Active Directory and Group Policy.
    - Designed secure deployment of 150 printers via Group Policy. Restricted access to printers and queue maintenance by security group membership, ensuring control of printed material and streamlining staff changes.
    - Led domain consolidation for a large organization. Architected migration, group policies, and user management processes. Ensured employees could continue to see patients as systems and accounts were moved to new domain.
    - Provided valuable reommendations and remediation steps for several organizations around Active Directory and Group Policy. These engagements became known as health checks.
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  • Disaster recovery, business continuity, and other backup solutions (10 years)
    10 years providing best practices for backup and restoration, configuration, and business continuity and disaster recovery strategies

    Experience Highlights:
    - Leveraged Veeam to backup and ensure successful recovery in the event it was required.
    - Designed and provided roadmap for an organization to implement a backup strategy that would ensure business continuity in the event of data loss.
    - Responsible for a hosted disaster recovery solution for several customers.
    - Maintained and verified successful restores for a number of different backup strategies and organizations.
    - Remediated issues with backup devcies and backup plans.
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  • Routers, Switches, and Firewalls (10 years)
    10 years planning / designing, implementing, and setting up of networks using Cisco, CheckPoint, HP, Aerohive, Barracuda, and other devices, troubleshooting a variety of network issues as well

    Experience Highlights:
    - Design and implementation of network infrastructure using Cisco stacked switches, Cisco routers with LTE failover and DMVPN technologies, and CheckPoint firewalls.
    - Designed and assisted with implementation of a HP switched network for a large manufacturing organization using several VLANs and networks for various aspects of the network.
    - Collected Information and completed a wireless site survey for overall wireless network improvments for an organization using Aerohive technologies.
    - Crafted road-map for new state agency, including network infrastructure. Delivered over one hundred page document detailing all aspects of the design.
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  • (VPN) Virtual Private Networking Technologies (12+ years)
    over 12 years experience with multiple technologies; pptp, ipsec, and SSL Cisco AnyConnect VPN on most platforms and using many different endpoint scenarios

    Experience Highlights:
    - Setup IPSEC tunnels between geographical locations for several organizations.
    - Remediated issues with Cicso proprietary DMVPN technology.
    - Experience in implementation and setup with a wide range of technologies and VPN connectivity.
    - Succesfully setup SSL VPN clients on several OS platforms including Linux, Mac OSX, and Windows.
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  • Virtualization Technologies (7 years)
    7 years building, implementing, and ensuring disaster recovery of virtual environments, experience with managing and toubleshooting virtual environments, and with resource monitoring and data collecting for optimizing resource utilitzation

    Experience Highlights:
    - Setup and implemented small single host virtual environments, to large multi-host, multi-location virtual environments.
    - Successfully remediated issues with virtual environment.
    - Analyzed, and improved overall performance of several virtual envionments.
    - Experience with VMware and Vcenter on a wide range of environments.
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  • Linux Server Administration (5+ years)
    over 5 years of planning / designing and implementing Linux hosts using many different configurations over a wide range of platforms with various versions of Linux operating systems. Experience in securing / hardening Linux servers

    Experience Highlights:
    - Provided over one hundred and fifty pages of detailed build documentation around best practices for PCI compliance and server hardening for compliance standards. Built and deployed Red Hat enterprise web servers running Apache and Tomcat based on the build documentation.
    - Integrated Red Hat Linux servers into Active Directory providing much needed support for centralized authentication, documented the process and configuration required to provide a repeatable process.
    - Built a thin client for Citrix resource access and web browsing capabilities, based on Ubuntu Live CD.
    - Maintained, monitored, and administered Linux on CentOS, RHEL and Ubuntu in an environment composed of more than 30 instances and an additional 30 instances on clusters in a scientific environment.
    - Augmented staff as a Linux Administrator.
    - Given role as Linux Subject Matter Expert for all client engagements requiring Linux support.
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  • LAMP servers (7 years)
    7 years experience with compiling from source, to building and implementing web hosts for various applications, testing and troubleshooting, and securing / hardening LAMP servers

    Experience Highlights:
    - Built and deployed Red Hat enterprise web servers running Apache and Tomcat.
    - Designed, configured, and tested LAMP systems ensuring PCI standards were met.
    - Managed and maintained several cloud hosted systems running LAMP stacks and various applications like WordPress.
    - Performed migration of sites to new hosts.
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  • (SSH) Secure Socket Shell (12 years)
    12 years securing, tunneling X-sessions, setting up port redirection, configuring, and general use based on previous experiences

    Experience Highlights:
    - Documentation of setting up SSH key exchange, found here.
    - Implmentation of best practice configurations when securing many environments.
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  • Penetration Testing (2 year)
    2 year using some of the latest free tools and technologies in lab environments and in a production environment

    Experience Highlights:
    - Leveraged OpenVAS to identify and remediate potential vunerabilities in both development and production environments.
    - Created PowerShell scripts to analyze and assign the various vunerabilities by importing the data to a SharePoint list.
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  • Packet Tracing / Capture (5 years)
    5 years experience with packet capture and analysis of network traffic for troubleshooting purposes

    Experience Highlights:
    - Experience with Wireshark capturing and analyzing traffic to determine the cause of unknown issues both between specific devices and over a network.
    - Experience understanding various packet captures and how to configure Wireshark for specific captures.
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  • Scripting (10 years)
    10 years of coding, testing, and debugging experience with a variety of scripting launguages and for a wide range of tasks

    Experience Highlights:
    - Used PowerShell scripts to improve effeciency and consistency by automating group creation, distribution list creation, and shared resource creation.
    - Leveraged PowerShell to create and manipulate SharePoint lists.
    - Used Perl to manipulate and change various text and comma delimited files.
    - Leveraged PowerShell scripts to perform cross forest migration of Exchange mailboxes from Exchange 2003 / 2007 to Exchange 2010 including public folders, distribution groups, and special mailboxes.
    - Scripted migration of workstations, users, and data to new servers for a network upgrade / migration.
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  • Monitoring (2 years)
    2 years implementing, troubleshooting, and supporting monitoring technologies

    Experience Highlights:
    - Implemented Check_MK for a global organization using distributed monitoring and capturing information from network devices, servers, storage nodes, and other network connected appliances.
    - Experience with Nagios and Cacti, both implementing and configuration.
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  • Networking Technologies (10 years)
    10 years overall, 5 years experience with enterprise level design, setup, configuration, and testing of DNS, DHCP, VLANS, and other networking technologies. Experience providing best practices based on various scenarios

    Experience Highlights:
    - Implementation of DNS and DHCP servers in all types of enviornments, including very small business environments, to large enterprise organizations with multiple geographical locations.
    - Excellence in troubleshooting and testing configurations and remediating issues when encountered.
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  • Apple Devices (7 years)
    7 years imaging, troubleshooting, setting up, and testing Apple in the enterprise. I have documented Apple best pratices in the enterprise, and provided mechanisms for managing all apple devices

    - Created a roadmap for a global organization with a mix of Windows and Apple devices in the environment. Detailed how to integrate more effectively all devices into the environment and keep the data secure.
    - Worked many different environments, supporting and maintaining Apple devices.
    - Assisted in supporting Apple devices in a number of different scenarios and provided best practices when possible.
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  • Mobile Device Management (5 years)
    5 years experience with designing and creating a roadmap for mobile devices in the enterprise, using best pratices for the enterprise, and provided extensive training in Mobile Device Managemnet platforms

    - Implemented and deployed MobileIron in a number of large enterprise environments.
    - Provided support and knowledge transfer for IT teams administring the MobileIron platform going forward.
    - Worked as a pre-sales engineer for the MobileIron platform
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Professional Experience and Accomplishments
  • Genus, PLC02/2015 - 08/2017
  • 1525 River Rd. | DeForest, Wisconsin | 53532 | Phone: (608) 846-3721
  • Supervisor: Rob Della-Ventura
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  • Experiences and Accomplishments in my role as a IT Infrastructure Security Support Engineer:
  • Led initiative to provide better monitoring and reporting for the IT infrastructure in the organization globally.
  • Supported, assisted, and collaborated with other teams in the organization to provide world class customer service to the business.
  • Reviewed, assessed, and provided a plan for key wireless infrastructure upgrades.
  • Improved efficiency in several areas using PowerShell scripts for automation.
  • Improved processes and implemented technologies to better support all the PIC GTC production farms in North America.
  • Assisted and supported the science IT team as they brought in new technologies and maintained the existing cluster environments.
  • Information Technology Professionals, LLC03/2014 - 10/2014
  • 175 East Badger Rd. | Madison, Wisconsin | 53713 | Phone: 608-251-6755
  • Supervisor: Jesse Theiler
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  • Experiences and Accomplishments in my role as a Business Information Technology Consultant and Team Leader:
  • Lead architect and project manager for several projects upgrading business systems for a major law firm in the Madison area which improved user productivity and overall business system continuity and availability.
  • Supported and assisted in developing skills for the Madison engineering team.
  • Designed and built an information technology management system using SharePoint for a major law firm in the Madison area allowing change management for all IT related tasks, documentation organization, and asset management for the entire organization.
  • Implemented Citrix solutions to provide seamless user desktop experience with "in the cloud" deployments.
  • Prepared and designed migration path to cloud based collaboration solution, and provided help and how-to documentation for a seamless user transition experience.
  • Paragon Development Systems08/2010 - 02/2014
  • 361 Blettner Blvd. | Madison, Wisconsin | 53714 | Phone: 800.966.6090
  • Supervisor: Angela Daniels
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  • Experiences and Accomplishments in my role as an IT Process and Infrastructure Consultant:
  • Led system transition from Windows NT 4 to Windows Server 2008 systems for a company with a dozen WAN sites.  Scripted migration of workstations, users, and data to new servers.
  • Designed group policies for a health care provider with over 60 locations, based on organizational requirements.  Taught client IT staff how to craft such policies, easing future administrative work.
  • Leveraged PowerShell scripts to perform cross forest migration of Exchange mailboxes from Exchange 2003 / 2007 to Exchange 2010 including public folders, distribution groups, and special mailboxes.
  • Migrated automotive organization from on premise Exchange and collaboration solution to Office 365 to allow for better support and reduced IT requirements providing additional time and resources to devote to other areas of IT.
  • Reviewed Microsoft systems and Active Directory for a non-profit organization.  Highlighted and addressed issues, trained Unix admins to make use of and manage Microsoft servers.
  • Designed secure deployment of 150 printers via group policy at a financial institution.  Restricted access to printers and queue maintenance by security group membership, ensuring control of printed material and streamlining staff changes.
  • Implemented Small Business Server for a freight company.  Integrated existing applications.  Established secure remote access to the systems they need to track and manage their business.
  • Audited Active Directory for a school district with 1,900 students.  Ensured distribution groups and organizational units were ready for staged migration to cloud-based email system.
  • Led domain consolidation for a health care provider's Illinois offices.  Architected migration, group policies, and user management processes. Ensured employees could continue to see patients as systems and accounts were moved to new domain.
  • Resolved group policy issues for a firm with sites in multiple states.  Addressed time synchronization issues across WAN. Ensured policies were delivered properly and consistently.
  • Crafted road-map for new state agency, including Active Directory, servers, and network infrastructure.  Delivered over one hundred page document detailing all aspects of the design.
  • Assisted clients in evaluating whether and how to support mobile devices and BYOD initiatives.  Built customer confidence, and developed business opportunities.
  • Served as sales engineer for MobileIron and enterprise mobility opportunities.  Co-authored a documented delivery process for mobility engagements, allowing for focus on the client's needs.  Ensured communication occurred appropriately, as needed, throughout implementation projects.
  • Integrated Microsoft SCEP with MobileIron's MDM solution to provision digital certificates to 500 mobile devices.  Provided employees secure access to organizational resources.
  • Evaluated Mac OS support issues in a multinational manufacturer's enterprise network.  Recommended leveraging SharePoint instead of SMB file shares.  Ensured client needs were met.
  • Served as trusted technology advisor for several organizations.
  • Core Business Technology Solutions06/2009 - 04/2010
  • 3001 West Beltline Hwy | Madison, Wisconsin | 53703 | Phone: 608.661.7700
  • Supervisor: Jay Perry
  •  
  • Experiences and Accomplishments in my role as a Security and Infrastructure Consultant:
  • Provided over one hundred and fifty pages of detailed build documentation around best practices for PCI compliance and server hardening for compliance standards. built and deployed Red Hat enterprise web servers running Apache and Tomcat based on the build documentation. This provided a methodology and repeatable process for the organization to provide PCI compliant hosted web services to many Fortune 500 companies.
  • Integrated Red Hat Linux servers into Active Directory providing much needed support for centralized authentication, documented the process and configuration required to provide a repeatable process allowing improved security and a standard and centralized authentication mechanism reducing security issues due to human error and time required to manage multiple authentication databases
  • Built a thin client for Citrix resource access and web browsing capabilities, based on Ubuntu Live CD for a medical organization which allowed older hardware to be recycled and reused saving the organization a substantial amount both financially and in resources.
  • Assisted in the Implementation of RSA envision for Madison Metro School District and US Oil providing a more secure and stable environment increasing productivity.
  • Assisted in the implementation of Cisco Telepresence for an educational institution allowing the implementation of distance learning providing more options for students needing training but not having the schedule that would allow attendance in the normal class due to time or location.
  • DirectNetworks, Inc.12/2007 - 04/2009
  • 1017 Applegate Rd. Suite 100 | Madison, Wisconsin | 53713 | Phone: 608.270.9980
  • Supervisor: Steven Soliman
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  • Experiences and Accomplishments in my role as an Trusted IT Advisor and Consultant:
  • Performed a very structured and consistent array of maintenance tasks for medium to small organizations providing IT support for organizations unable to budget for a full time staff position. Offering suggestions and advice to improve productivity, and implementing changes when needed.
  • Project based implementation of servers, server upgrades and software roll-outs.
  • Implementation and integration of SANs and virtualization technologies for more efficient data centers for a number of organizations including financial institutions, manufacturing, healthcare, and research organizations.
  • Analysis and troubleshooting of network infrastructure.
  • Help Desk support for all clients and networks, giving support to new hires as needed, supporting and assisting them to be successful in their new roles.
  • Given the role of primary network engineer for all DirectNetworks Inc. infrastructure and equipment.
  • Placed in charge of maintaining and supporting all DirectNetworks hosted solutions (spam solution, offsite backup and DR).
  • Aberdean Consulting, LLC06/2006 - 07/2007
  • 595 Science Dr. Suite D | Madison, Wisconsin | 53711 | Phone: 608.204.9620
  • Supervisor: Eric Steffen
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  • Experiences and Accomplishments in my role as an IT Infrastructure Consultant and Support Specialist:
  • Maintenance of small to medium business networks, for smooth day to day operations.
  • Designed and rebuilt / migrated a biotechnology organization from outdated solutions, to a current stable and reliable network. This included new hardware, latest verified software technologies, and network and VPN tunnel configurations between 2 locations to provide better communication and collaboration between the locations.
  • Implementation and configuration of server, data management instrumentation, routers, firewalls, and network infrastructure equipment.
  • Integration of Biotechnology and Information Technology for a large number of organizations.
  • Analysis and troubleshooting of network infrastructure to improve performance and reduce network latency to improve overall productivity for end-users.
  • General Help Desk support.
  • Design and implementation of PHP driven MySQL database backend workorder system for Aberdean accounting purposes in order to improve overall delivery of products and services to our clients.
  • Charter Communications, LLC05/2003 - 06/2004
  • 5618 Odana Road Suite 150 | Madison, Wisconsin | 53719 | Phone: 608.274.3822 ext. 6759
  • Supervisor: Joe Fobes
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  • Experiences and Accomplishments as a Cable Technician:
  • Installation of cable devices including high definition receivers, cable modems, digital cable converter boxes, and other cable devices for customers all over the Dane county area.
  • Cable modem troubleshooting from communication issues, to signal problems for customers all over the Dane county area. Asked to work with accounts where several attempts had been made to correct the issues, but had not been successful.
  • Cable television reception troubleshooting from ingress to signal issues for a wide range of customers and equipment.
  • Troubleshooting of computer software and hardware related to cable internet connections, for most computer types and configurations.
  • Installation of cable and equipment necessary for cable television from drop to back of television.
  • Troubleshooting of cable television devices including, but not limited to, high definition televisions, high definition receivers, DVRs and other devices testing and configuring for interoperability.
  • Sitel Corporation03/1998 - 06/2001
  • 1117 Deming Way | Madison, Wisconsin | 53717 | Phone: 608.827.8000
  • Supervisor: Christopher Backcock
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  • Experiences and Accomplishments as a Helpdesk Support Technician:
  • Technical support for operating systems including, but not limited to, Windows 3.1, Windows 3.11 for Workgroups, Windows 95, Windows 98, Windows NT, Windows ME, Windows 2000 Professional.
  • Technical support for many proprietary applications for use in AT&T, such as databases and ticket tracking software.
  • Technical support for Microsoft Office Applications including Access, Word, Excel, FrontPage, and PowerPoint. I am well trained in all of the above applications.
  • Technical support for AT&T employees for anything computer related.
  • Technical support for AT&T Laptop Access Software used for secure dialup around the world.
  • Technical support for Virtual Private Networking via dialup connections and highspeed using Nortel Networks connection software specifically designed for AT&T connectivity and Intranets.
  • Full support for Outlook and Exchange including, but not limited to, connectivity to Exchange servers, Openmail servers, and data backup.
  • Troubleshooting connection problems or issues sending or receiving mail, as well as general problems such as reading email or locating .pst or data files.
  • Support for America Online users with connectivity, modem upgrades, installation of AOL software, and web navigation.
  • General software assistance, troubleshooting, and setting up custom modem strings for connection to the AOL servers.
  • After hours escalation manager.
  • Assisted in the training of new employees.
Acquired Certifications and Awards







  • Microsoft Certified Professional - Certification Number: C761-7244   Achievement Date : 08/02/2006
  • Microsoft Certified Systems Administrator - Certification Number: C761-7253   Achievement Date : 02/06/2008
  • Microsoft Certified Systems Administrator: Messaging - Certification Number: C761-7259   Achievement Date : 02/06/2008
  • Microsoft Certified System Engineer (MCSE) - Certification Number C761-7254   Achievement Date : 02/14/2008 / 
  • Microsoft Certified Technology Specialist (MCTS) - Certification Number: C761-7292   Achievement Date : 10/26/2010
  • Microsoft Certified IT Professional (MCITP) - Certification Number: C761-7294   Achievement Date : 03/30/2011
  • Microsoft Certified Solutions Associate - Certification Number: D715-3316   Achievement Date : 04/16/2012
  • Individual Exam Results:
    •  070-270 - Installing, Configuring, and Administering Microsoft® Windows® XP Professional
    •  070-284 - Implementing and Managing Microsoft Exchange Server 2003
    •  070-290 - Managing and Maintaining a Microsoft Windows Server 2003 Environment
    •  070-291 - Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
    •  070-293 - Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
    •  070-294 - Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure
    •  070-298 - Designing Security for a Microsoft Windows Server 2003 Network
    •  070-624 - TS: Deploying and Maintaining Windows Vista Client and 2007 Microsoft Office System Desktops
    •  070-680 - TS: Windows 7, Configuring
    •  070-647 - Pro: Windows Server 2008, Enterprise Administrator
    •  070-649 - TS: Upgrading Your MCSE on Windows Server 2003 to Windows Server 2008, Technology Specialist
    •  070-401 - Microsoft® System Center Configuration Manager 2007, Configuring
    •  070-656 - TS: Microsoft Desktop Optimization Pack, Configuring
    •  070-669 - TS: Windows Server 2008 R2, Desktop Virtualization
    •  070-662 - TS: Microsoft Exchange Server 2010, Configuring
    •  070-663 - PRO: Designing and Deploying Messaging Solutions with Microsoft Exchange Server 2010
    •  070-681 - TS: Windows 7 and Office 2010, Deploying
    • Close Microsoft Details
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  • RSA Data Loss Prevention (DLP) Certification /  Certificate
  • Individual Exam Results:
   Awards and Recommendations Details
  • Letter of recommendation from Client
  •   Upland Hills Health
  •  
  • Multiple Semesters on the Dean's Academic List
  • Letters:
  •  
  • Excellent Customer Service Awards
  • Awards:
  •  
  • Teamwork Awards
  • Letters of Appreciation from Customers for my Patience, Skill and Determination to fix problems they experienced.
  • Volunteer Tutoring with students at Lake City Community College (science and math)
  • Close Awards and Recommendations
Education and Training
References Available Upon Request
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